Real-Time Reputation Monitoring Across Every Platform Your Buyers Check

Reputation monitoring is the continuous, automated tracking of every place your brand is reviewed, rated, or mentioned online, so you learn about each item before your audience does. Webbae monitors 50+ sources including Google, Facebook, Trustpilot, Yelp, niche directories, social platforms, and branded search, capturing each review or mention with its source, rating, text, timestamp, and a positive, neutral, or negative sentiment tag. Alerts reach you in under 15 minutes, replacing scattered manual checks with one auditable live feed.

Reputation monitoring is the detection layer; review management is the response layer. Webbae reputation monitoring focuses on catching every review and mention in real time across 50+ sources and scoring its sentiment, so you always know your true standing. Review management then acts on that signal by requesting new reviews and drafting responses. Monitoring answers what is being said and where; management decides what to do about it. In the Reviews and Reputation program both run together, but monitoring is what makes the rest possible.

Webbae alerts you in under 15 minutes of a new review or mention going live, 24 hours a day. Alerts route to Slack, email, or SMS based on rules you set, with 1 to 3 star reviews flagged for priority handling and 4 to 5 star reviews passed to your team. This compares to the typical 3 to 7 day lag of weekly manual checks, and that speed is what lets you respond while a negative review still has limited visibility.

Webbae monitors 50+ sources: Google Business Profile, Facebook, Trustpilot, and Yelp as the core four, plus 40+ niche directories, app stores, and industry listing sites. We also track branded search results and social platforms for mentions of your business name that carry no review button. During onboarding we map the exact sources your customers read before buying, so coverage reflects where your reputation is actually formed rather than a generic default list.

Reputation monitoring includes sentiment analysis on every captured item. Webbae tags each review and mention as positive, neutral, or negative and rolls those tags into a trend line on your dashboard. You can see exactly when sentiment shifts, which platform drove the change, and whether the move is isolated or part of a broader pattern. A weekly digest summarizes the shifts, so a slow slide in sentiment is caught in days rather than discovered months later in a falling average.

Reputation monitoring is included in the Reviews and Reputation program at USD $295/month plus a $295 one-off setup, with no separate monitoring-only charge. That program fee also covers review acquisition automation and owner-tone response drafting, and it is bundled at no extra cost inside Growth Engine ($1,195/mo) and higher tiers. Setup covers source mapping, platform connections, sentiment scoring, and alert configuration; the monthly fee covers 24/7 monitoring of 50+ sources, the live dashboard, and weekly digests.

Reputation monitoring flags suspicious reviews the moment they appear, surfacing fake, spam, off-topic, or competitor-driven patterns for review. Webbae packages the evidence so you can file a platform removal request quickly, before a fraudulent 1-star rating drags down your average and compounds. Detection does not guarantee removal, since that decision rests with each platform, but catching a policy-violating review in minutes rather than weeks dramatically improves both the odds of removal and the speed of damage control.

Reputation monitoring is calibrated to deliver signal, not noise. During the first 2 weeks Webbae tunes alert thresholds and routing so each item reaches the right person: positive reviews to your team, negative reviews to your account manager. You can choose real-time alerts only for urgent 1 to 3 star reviews and rely on the weekly digest for everything else. Most clients settle on a handful of priority pings per week plus one digest, rather than a constant stream of low-value notifications.