Privacy Policy

1. Information We Collect

When you submit an enquiry or sign up for a project we collect:

• Contact details - name, email address, business name, phone number (if provided)
• Project information - the message or brief you submit via our contact form
• Technical data - IP address, browser type, and pages visited (collected automatically by our hosting and analytics tools)

We do not collect sensitive personal data (health, financial account numbers, government IDs).

2. How We Use Your Data

• Respond to your enquiry or service request
• Deliver and manage the services you have engaged us for
• Send project-related communications (invoices, reports, status updates)
• Improve our website and services through aggregated, anonymised analytics

We do not use your data for third-party marketing. We do not sell or rent your personal information to anyone.

3. Cookies

We use only functional cookies necessary for the site to operate correctly. We may use Google Analytics 4 with IP anonymisation enabled to understand aggregate traffic patterns. We do not place advertising or tracking cookies.

You can disable cookies in your browser settings at any time without affecting your access to this site.

4. Third-Party Services

We use the following third-party services, each with their own privacy policies:

• Hostinger - website hosting
• Google Workspace - email and document management
• Google Analytics 4 - anonymised website analytics (data retained 14 months)

We do not share your personal data with these providers beyond what is necessary to operate our services.

5. Data Retention

We retain enquiry and project data for 2 years after the end of our engagement. You may request deletion at any time and we will action it within 30 days.

6. Your Rights

Depending on your location, you may have the following rights under the GDPR (EU/UK) and the Australian Privacy Act 1988:

• Access (Article 15 GDPR) - request a copy of the personal data we hold about you
• Rectification (Article 16 GDPR) - correct inaccurate data
• Erasure (Article 17 GDPR) - request deletion of your data
• Portability (Article 20 GDPR) - receive your data in a machine-readable format
• Objection (Article 21 GDPR) - object to processing based on legitimate interests

To exercise any right, email info@webbae.com. We respond within 5 business days and action requests within 30 days.

7. International Data Transfers

Webbae operates across the UAE, Pakistan, Australia, and the United Kingdom. Your data may be processed in any of these jurisdictions. We apply appropriate safeguards consistent with applicable data protection law for any cross-border transfers.

8. Children

This website is not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have done so inadvertently, contact us at info@webbae.com and we will delete it promptly.

9. Contact

For any privacy-related questions or requests:

• Email: info@webbae.com
• Response time: within 5 business days

10. Changes to This Policy

We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the date of the most recent revision. Continued use of the site after a change constitutes acceptance of the revised policy.